End User Tech Support and Desktop Management in Detroit

All-You-Can-Eat Tech Support Helpdesk

Tech Support Helpdesk

End-users are human.

Shouldn't their Tech Support be too?

Your end-users' time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Now your end-users don't need to worry about racking up bills whenever they need support.

The CASS Tech Desktop Management Platform

Remote monitoring, maintenance, reporting, and cost-effective tech support

CASS Tech's Proactive Desktop Management Platform provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the CASS Tech technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to CASS Tech's unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With end user tech support and desktop management, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the CASS Tech Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Latest Blogs

Leveraging AI Might Be What Stops Hackers
There are times that hackers can’t interfere with data, and then there are times that hackers really can’t interfere with data. CERN, the Conseil Européen pour la Recherche Nucléaire (European Counci...
Continue Reading...

Contact Us

Learn more about what CASS Tech can do for your business.

Call for IT Support

Call us today    (248) 538-7374

37000 Grand River Ave.
Suite 130

Farmington Hills, Michigan 48335

twitter linkedin #