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CASS Tech has been serving the Farmington Hills area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tools and Strategies of Project Management

Tools and Strategies of Project Management

When you are looking to build something great on a budget or a timeline, coordination is essential. That is the job of the project manager. Project management comes with its obstacles, of course, and today we are going to take a look at some strategies and tools project managers can use to effectively complete successful projects.

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Monitoring Your Staff Has Benefits

Monitoring Your Staff Has Benefits

You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect. 

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Employers Aren’t the Only People with Expectations

Employers Aren’t the Only People with Expectations

The first big job of a person’s career is one of those special moments in life that can’t be beat, but if there is one thing that can do so, it’s a bigger and better opportunity elsewhere. The cold, hard realization that your employees won’t be sticking around forever might be hard to accept, but it’s one that you must consider. In order to keep your current workforce satisfied, you will need to manage your expectations, as well as managing theirs.

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There’s More to Managing Millennials

There’s More to Managing Millennials

The millennial generation has been much maligned in the business world. Whether they are being blamed for neglecting long-standing industries or being labeled as selfish and distracted, there aren’t too many superlatives that have been bandied about when describing millennial workers. The reality, however, is that millennial workers have the ability to be some of your best employees if your business is able to adjust accordingly. Today, we’ll get into how to get the most from your younger workers.

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How to Successfully Manage Your Reputation

How to Successfully Manage Your Reputation

In the business world, it’s easy to step on someone’s toes without realizing it until it’s too late. Nowhere is this more true than with anyone you provide goods or services. Managing your online reputation is especially important, as anyone could get on their social media accounts and slander your organization or write up a bad review of their experiences. We’ll show you how to mitigate the damage done.

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Are Your Vendor Relationships Actually Helping Your Business?

Are Your Vendor Relationships Actually Helping Your Business?

We’re not overestimating the importance of vendors by stating that they are literally what make your business work. The company that provides your Internet service, or the software you use to track your employees’ workflow, enables you to get work done. Operations would be impeded without the solutions these vendors offer. Of course, not all vendors provide adequate services. We’ll help you weed out the good from the bad.

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A PSA for PSA Solutions

A PSA for PSA Solutions

Productivity is one of the key ingredients for your business’ profitability. However, if a particular service has too many requirements to make it profitable, PSA (or professional services automation) software may be the right fit for your needs. Here, we’ll review what PSA software does, and how it can be a great benefit to a business in the professional services industry.

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There Are Answers In Your Company’s Data

There Are Answers In Your Company’s Data

When you’re making important decisions for your business, you need solid data to back them up. Through the use of business analytics, you can take advantage of your quantifiable data to find the right decisions for your business. We’ll discuss the process of using business analytics and how it can be used to your business’ advantage.

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Three Secrets to a Successful Business

Three Secrets to a Successful Business

It takes a lot of work and determination to make a successful small business. There are countless parts that need to be managed and maintained--so many that it can be difficult to assign a priority at times. There are certain requirements that your organization must achieve in order to remain successful, but it takes a little more than just business savvy to keep your organization ahead of the game. Let’s take a look at some of the ways your business can make itself stand out and achieve success.

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Improving the Workplace Environment Through Games

Improving the Workplace Environment Through Games

A common misconception is that a workplace can’t be fun because it’s… well, work. This isn’t true, however, as there is considerable value that can come from implementing games in the workplace. Here are some of the more likely ways that your organization can benefit from some lighthearted fun in the office.

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Don’t Let Bias Influence Your Business

Don’t Let Bias Influence Your Business

Have you ever heard of the term “bias?” It has a negative connotation to it, but it’s not necessarily a bad thing. A bias can predispose you to a skewed consideration or thought when met with what is known to be a seemingly neutral stimuli. In some cases, they can cause more harm than good, which is why it’s a good thing to take another look at how you approach certain situations. Researchers have discovered several trends about why we hold certain biases, as well as how we can overcome them.

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Your Vendors Are A Huge Asset, Unless They’re Mismanaged

b2ap3_thumbnail_vendor_management_400.jpgProcuring equipment is a necessary part of managing any business, but this is often easier said than done. Your organization works with multiple vendors, which could be both confusing and time-consuming. How does your business manage its vendors, and is there a way to make this easier and more efficient?

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4 Steps to Getting Started With Digital Transformation

b2ap3_thumbnail_digital_tranformation_of_business_400.jpgSmart business owners always look for ways to improve the way their organization functions. Digital transformation is one of these ways, as it allows for organizations to use technology to minimize waste and enhance workflow. To help you with digital transformation, we’ll walk you through what it is and how it works.

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Why Properly Managing Your Software Licenses Should Be a Priority

b2ap3_thumbnail_business_software_licenses_400.jpgEvery software your company uses comes with a license, even freeware like Google Chrome and Firefox. Often times, you’ll see the license during the installation process when you’re asked to opt into the terms and conditions. We know how easy it is to blow through the pages of legal mumbo jumbo, yet, at the very least you should have a grasp of the details pertaining to the license.

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The Fallout From Data Loss Isn’t Pretty

b2ap3_thumbnail_data_loss_concerns_400.jpgData loss: it’s not a fun term for any business to hear. However, when one considers all of the ramifications that data loss can have upon a business, it swiftly transitions from “not fun” to “alarming.” Have you taken the time to think about what losing your business’ data would really mean for your company?

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Tip of the Week: 4 Fundamentals of Good Customer Service

b2ap3_thumbnail_customer_success_400.jpgCustomer service can be tricky to gauge sometimes, as you don’t often hear about a consumer’s experience unless you provide exceptional service, or if you’re not providing good enough service. The problem here is that, unless you do something to improve the customer service you provide, you could very well lose them to your competition. What are some steps that your business can take to improve customer service?

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Research Shows Why it May Be Time to Rethink the 8-Hour Workday

b2ap3_thumbnail_your_average_productivity_400.jpgIf we asked you to tell us how many hours a day you actually work, what would the figure look like? Chances are that you as a business owner put in a little more than the average worker, but would it total over the requisite eight hours? A recent study shows that while eight hours of work 200 years ago was considered revolutionary, it might be a bit on the long side to expect good work from good employees.

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We Salute You, Mr. Do-It-Yourself Entrepreneur!

b2ap3_thumbnail_real_entrepreneur_400.jpgCASS Tech presents to you, “Real Men of Brilliance.” Today, we salute you, Mr. Do-It-Yourself Entrepreneur.

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Why Your Business Needs a Technology Replacement Plan

b2ap3_thumbnail_technology_replacement_plan_400.jpgEveryone understands that technology is constantly changing. However, acceptance of this reality doesn’t diminish the fact that change, even if it’s foreseeable, can be difficult to adapt to. It’s for this reason why your business needs to have a long-term technology replacement plan.

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Tip of The Week: 7 Communication Mistakes to Avoid

b2ap3_thumbnail_angry_workplace_400.jpgIf you feel like you’re having trouble communicating with your team, it’s probably because you are. In fact, it may be because you’re communicating with them the wrong way. By overhauling the way you approach small talk and office chit-chat, you can improve office intercommunication and your own public image.

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Trend Micro, the developer of the popular antivirus program, has attracted some unwanted attention after a former employee managed to steal customer data and sell it to scammers. These scammers then use this data to call Trend Micro custome...

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